Shipping policy
Shipping Policy
ZauqeHerb.com
At ZauqeHerb, we aim to deliver your orders quickly, safely, and efficiently across Pakistan.
1. Shipping Coverage
We currently ship all over Pakistan, including major cities and remote areas.
2. Order Processing Time
- Orders are processed within 24–48 hours
- Orders placed on weekends or public holidays will be processed on the next working day
3. Delivery Time
Estimated delivery times:
- Major Cities: 2–4 working days
- Other Areas: 3–6 working days
Note: Delivery times may vary due to weather, courier delays, or high order volume.
4. Shipping Charges
- Standard Delivery Charges: PKR [Enter Amount]
- Free Shipping: Available on orders above PKR [Enter Amount] (optional for marketing)
5. Cash on Delivery (COD)
We offer Cash on Delivery (COD) across Pakistan.
- Please ensure your phone number is active and reachable
- Our team or courier may call for order confirmation
- Orders may be canceled if not confirmed
6. Order Tracking
Once your order is shipped:
- You will receive a tracking ID via SMS or WhatsApp
- You can track your order through the courier’s website
7. Delivery Attempts
- Courier will attempt delivery 2–3 times
- If unsuccessful, the parcel may be returned back to us
8. Delays & Issues
While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Courier service issues
- Public holidays
ZauqeHerb is not liable for delays caused by third-party couriers, but we will always assist you.
9. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Contact us within 24 hours of delivery
- Share images/videos as proof
We will resolve your issue as quickly as possible.
10. Contact Us
For shipping-related queries:
- Email: zauqeherb@gmail.com
Important Note
ZauqeHerb reserves the right to update this policy at any time without prior notice.